Return Policy - FishKool



By placing an order, You confirm that You have read, understood, and accepted the following policies.

If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 30 days after receiving it, less any shipping fees incurred by the seller or purchaser. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason restocking fee is to be charged to the consumers for the return of a product.

We do not require a "return authorization but you may wish to contact us before returning the merchandise if you have any questions about a return or exchange.


Return&Exchange Service Procedure:

1. Please login to your Fishkool account and locate the order you are not satisfied with.

2. Please contact Fishkool support. Please select the service type, either an Exchange or Refund. Choose the specific fishing product and describe the issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue. For damaged/defective products, pictures are also necessary.

3. Once we receive your request, your exclusive Customer Service representative will email you back to rectify the issue within 24 hours(48 hours on weekends). Please check your spam folder if you don't hear back from us before chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.


Return Office Address

Room 1121, Zhongfang Building No.1306, Binjiang East Road, Tonglu EDZ, Tonglu County, Zhejiang, China 0086-15258571505


Note the following:

1. All returns and exchanges must be new and unused, in the original packaging, and contain all original parts and accessories, and with proof of receipt including the original invoice and package tracking number.

2. Shipping for returned merchandise must be pre-paid by the customer.

3. It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.

4. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper.

5. We cannot be held responsible for damage to items resulting from improper use not by listed directions or established practice

6. Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.


If a return is requested you will receive an email confirmation that the return has been processed. We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. 

If you need to exchange an item, you will receive an email confirmation that the new item(s) have been shipped to you.


If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at

To be able to better assist you, when shipping your returned product please include a note in the box with the following information:

• First and Last Name
• Order Number
• Reason for Return
• Return Address

Customers will only be charged once at most for shipping costs (this includes returns); Restocking to be charged to the consumers for the return of the product.

Fishkool reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers who have demonstrated a high incidence of returns after purchase.